ReverseVision, Stratmor to measure consumer satisfaction with HECMs

SAN DIEGO, Calif. /ScoopCloud/ — ReverseVision, the leading provider of technology and training for the Home Equity Conversion Mortgage (HECM) industry, today announced it is partnering with leading mortgage industry advisory firm STRATMOR Group to develop the first-ever HECM borrower satisfaction benchmark as part of STRATMOR’s MortgageSAT Borrower Satisfaction Program.

ReverseVision and Stratmor Group are building a benchmark for. ReverseVision, Stratmor to measure consumer satisfaction with HECMs. By.

A major forward-mortgage consulting firm recently took a deep look into the potential diversification through reverse products – and ended up wondering what top players are waiting for. Much like Home Equity Conversion Mortgage originators, forward players are struggling, according to the report from the Greenwood Village, Colo.-based STRATMOR Group: With fixed interest rates on [.]

ReverseVision is promoting HECMs to the forward community with its Generational Lending strategy. The concept revolves around the idea that reverse mortgages are the logical next step in the cycle of one’s lending life, and that traditional lenders should be engaging their older customers in discussions about how a HECM can play a part in their retirement.

Methods of Measuring Customer Satisfaction Managing customers’ satisfaction efficiently is one the biggest challenge an organization face. The tools or methods to measure customer satisfaction needs to be defined sophisticatedly to fulfill the desired norms.

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It’s a true competitive advantage to measure customer satisfaction in a variety of different ways. Now, I want to make a quick caveat here: oftentimes, when you say something like "measure customer satisfaction", it can lead executives to green-light a bunch of surveys and net promoter score assets.

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SAN DIEGO, Calif., Oct 15, 2018 (SEND2PRESS NEWSWIRE) — ReverseVision, the leading provider of technology and training for the Home Equity Conversion Mortgage (HECM) industry, today announced it is partnering with leading mortgage industry advisory firm STRATMOR Group to develop the first-ever HECM borrower satisfaction benchmark as part of STRATMOR’s MortgageSAT Borrower Satisfaction Program.

Measuring Customer Satisfaction 1. d i r e c t i o n Measuring and Managing Customer Satisfaction Market Directions Presents

Consumer Direct 1,304 1,269 1,795 1,780 2,321. Industry leading borrower satisfaction survey Partnership between STRATMOR and CFI, launched in 2013 Data driven survey to measure every step of the borrower experience o Origination o Processing o Underwriting